Frequently Asked Questions ♡
How do I place an order?
Choose your favourite items, add them to your cart and continue to checkout. Follow the steps to enter your details and complete your payment.
What payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your location.
Where do you ship?
The countries currently available for delivery will be shown during checkout.
How long will my order take to arrive?
Delivery times depend on the product and destination. More information can be found on our Shipping & Delivery page.
Will I receive tracking information?
When tracking is available for your order, you’ll receive an update with the tracking details.
Why did I receive my order in separate packages?
Some products may be shipped separately, so items from the same order can arrive at different times.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has entered processing or has been shipped, changes or cancellation may no longer be possible.
I have another question. What should I do?
We’re happy to help ♡
Visit our Contact page and send us a message. Please include your order number when your question is about an existing order.