Returns & Refunds ♡
We hope you love your ELVYLOU order. If something isn’t quite right, we’re here to help.
We want you to love your ELVYLOU order.
If you’re not completely satisfied, you may return your order within 30 days of receiving it.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned in their original packaging
- Free from signs of wear or damage
Please note that, for hygiene reasons, certain beauty and personal care products cannot be returned once opened or used.
To start a return, simply contact us at hello@elvylou.com with your order number. We’ll provide you with the return instructions.
Once your return has been received and inspected, your refund will be processed to your original payment method.
Please note
- Return shipping costs are the responsibility of the customer unless the item is damaged, defective or incorrect.
- We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
How do I request a return?
Please contact us through our Contact page before returning your order. Include your order number and the item(s) you would like to return. We will provide you with the applicable return instructions and return address.
Please do not return products to an address shown on a shipping label without contacting us first.
Return shipping costs
Unless the product is faulty, damaged, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.
Damaged or incorrect items
Received an item that is damaged, defective or different from what you ordered? Please contact us as soon as possible with your order number and photos of the item so we can help resolve the issue.
Refunds
Once your return has been received and processed, your refund will be issued using the original payment method. Refund processing times may depend on your payment provider.